Refund Policy

Due to the nature of beauty and personal care items, returns and exchanges are governed by health and safety regulations.

Eligibility Period: Return or exchange requests must be submitted within 14 days of receiving your order.

Conditions for Return:

Items must be unopened, unused, sealed in their original packaging, and in re-sellable condition due to hygiene reasons.

Proof of purchase (order number or invoice) is required.

Damaged, Defective, or Incorrect Items:

If you receive a damaged, defective, or incorrect product, Cosmo will cover all return shipping fees. Please notify us within 48 hours of delivery with attached photos of the package and item.

Refund Process:

Returned items undergo a quality check upon arrival at our warehouse.

Online Payments (PayMob): Approved refunds processed via credit/debit cards, Meeza, or digital wallets will be credited back to the original payment method within 7 to 14 business days (subject to your issuing bank).

Cash on Delivery (if applicable): Refunds will be issued via bank transfer or mobile wallet.

Original shipping costs are non-refundable unless the return is due to our error.